ScaleAX
HOW WE WORK · GROW

Scale up, or take it over. Your choice, on your timeline.

As the centre grows, you decide how much to own. We help you add teams and functions, move from our entity to yours, or take over the whole centre through a planned handover. We also review how the centre is performing and where it can take on more.

YOUR OPTIONS

Three ways to take the next step.

01
Scale up

Add seats, new functions or a second site, using the same processes and contracts.

02
Take ownership

Move your team from managed seats to your own entity, or complete a Build-Operate-Transfer handover.

03
Improve

Maturity, cost and automation reviews that show where the centre can take on more responsibility.

BUILD-OPERATE-TRANSFER

How a handover works.

  1. 1
    Terms agreed
    At contract

    Transfer trigger, price formula and conditions written into the contract.

  2. 2
    Readiness review
    6 months before

    People, contracts, assets, systems and documents checked for transfer.

  3. 3
    Transfer structure
    4 months before

    Share transfer or business transfer, with tax and legal approvals.

  4. 4
    People
    2 months before

    Employment moves to your entity with continuity of service and benefits.

  5. 5
    Contracts and assets
    At transfer

    Leases, vendor contracts, licences and equipment moved to you.

  6. 6
    After transfer
    90 days after

    We stay on to support, and can continue selected services.

MATURITY

Where your centre stands, and what comes next.

01
01 Delivering

Runs defined processes to agreed standards.

02
02 Owning processes

Takes full ownership of processes and improves them.

03
03 Owning outcomes

Accountable for business results, not just tasks.

04
04 Leading globally

Leads work for the whole group and develops new capabilities.

REVIEWS WE OFFER
01
Maturity review

Where the centre stands today against the four stages, and the steps to the next.

02
Cost review

Costs benchmarked against similar centres, with specific savings.

03
Automation review

Processes that can be automated, with the effect on roles and skills.

3
Ways to grow
Scale, own, improve
6
Handover steps
Planned from day one
4
Maturity stages
From delivering to leading
90 days
Support after transfer
Longer if you need it

Plan your next step.

Whether you want to grow the centre or take it over, we'll map the route.

Book a consultation